A. Why does Trend Micro collect your personal information?
B. Collection and use of your personal information
C. Communication preferences
D. Sharing your personal information
E. Protection and Security of your personal information
G. Managing your personal information
H. Collection and use of non-personal information
I. Third-Party websites and services
K. European Economic Area (EEA) customers
M. Trend Micro contact information and inquiries
Trend Micro collects personal information to provide its products, services and support to its customers. Many of our services require you to set up an account and complete your purchase. This information is helpful in providing you the services and support you expect from Trend Micro and that is of interest to you.
Trend Micro collects personal information in many ways: when you place orders on our website or purchase one of our products or services, download free evaluation software or upgrades, when you register as a customer, when you contact Trend Micro through our “Contact Us” link on our website, when you participate in a campaign or a website forum or referral promotions, when you request a quote or technical support, when you cause information or data to be sent to Trend Micro as part of the product services, when you subscribe to Trend Micro newsletters or receive product updates or technical alerts, when you enter a contest, giveaway, promotion or special offer, when you provide us with feedback or opinion, or when you apply for a job online with Trend Micro.
Trend Micro collects personal or other information required to respond to or address your request, improve your experience on our website, understand and meet your needs, track customer preferences, communicate with or notify you of updates or services or benefits available, award prizes, provide you with the services or the functionality of the product and the latest threat protection you request, complete a transaction or confirm an order, complete an offer or to manage, evaluate your interest in employment in the case of employment applications submitted by you, renew or terminate your subscription or to improve the products and services we provide you. This information may include but not be limited to name, company name, billing and shipping information, email address, phone number, credit card or payment information and other relevant information about you and your systems. We use your credit card or payment information to process an order or transaction and for no other purpose without your consent.
In addition to product registration information, Trend Micro will receive information from you and your computer on which the products or any support software tools are installed (such as IP or MAC address, location, content, device ID or name, etc) to enable Trend Micro to provide the services, the Premium Support Services, functionality of the products and related support services (including content synchronization, status relating to installation and operation of the products, device tracking and service improvements, etc).
By using the Trend Micro Products and Services, you will also cause certain information (“Forwarded Data”) to be sent to Trend Micro-owned or -controlled servers for security scanning and other purposes as described in this paragraph. This Forwarded Data may include information on potential security risks as well as URLs of websites visited that the Trend Micro Products and Services deem potentially fraudulent and/or executable files or content that are identified as potential malware. Forwarded Data may also include email messages identified as spam or malware that contains personally identifiable information or other sensitive data stored in files on your computer. This Forwarded Data is necessary to enable Trend Micro to detect malicious behavior, potentially fraudulent websites and other Internet security risks, for product analysis and to improve Trend Micro Products and Services and their functionality and to provide you with the latest threat protection and features.
You can only opt out of sending Forwarded Data by not using, or uninstalling or disabling the Trend Micro Products and Services. Trend Micro reserves the title, ownership and all rights and interests to any intellectual property or work product resulting from its use and analysis of Forwarded Data.
Trend Micro will maintain your personal information only for as long as you are a registered Trend Micro customer or end user or as is reasonably necessary for audit or internal purposes or as needed to provide you with information you request unless a longer retention period is required or permitted by law.
Trend Micro gives you the choice of receiving a variety of information that complements our products and services. You can manage your communication preferences and unsubscribe in one of the following ways: (a) Trend Micro promotional emails include instructions on how you can unsubscribe from that particular communication; or (b) sending a message via email to firstname.lastname@example.org or via mail to Trend Micro Incorporated, c/o Legal Department, 10101 N. De Anza Blvd, Cupertino, CA 95014, USA. Please include your name, email address and specific relevant information about the material that you no longer wish to receive. These choices do not apply to the receipt of mandatory product or service communications that are considered part of certain products or services, which you may receive periodically unless you terminate the license relating to such products or services in accordance with the application end user license agreement.
Trend Micro is a global organization. Trend Micro may share personal information with its affiliated companies, resellers, distributors or partners in order to provide the high quality, localized services or offers you have requested, meet your needs or provide you with customer support. Trend Micro may engage contractors to provide certain services, such as providing technical support, handling order processing or shipping products, conduct customer research or satisfaction surveys.
For example, if you choose to purchase a license to a Trend Micro product on our website, you will be directed to the website of one of Trend Micro’s e-commerce resellers, such as Digital River, in order to purchase the license. Trend Micro and the pertinent e-commerce reseller will need to share some of your personal information. Trend Micro requires that all contractors keep personal information of our customers secure and confidential and that they do not share such personal information with others or use your personal information for their own marketing purposes.
It may be necessary by law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence for Trend Micro to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement or other issues of public importance, disclosure is necessary or appropriate.
Trend Micro may also disclose information if we determine that disclosure is necessary to enforce our terms and conditions or protect our products or users. In addition, in the event of a reorganization, merger or sale, we may transfer any and all personal information we collect to the relevant third party.
As a global security leader, Trend Micro understands the importance of securing your personal information. Trend Micro has taken appropriate security measures – including administrative, technical and physical measures - to maintain and protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. Access to your personal information is restricted to authorized personnel only.
Trend Micro’s website, online services, interactive applications and email messages may use “cookies” and other technologies such as web beacons. Cookies are alphanumeric identifiers that Trend Micro transfers to your computer’s hard drive through your web browser to enable our systems to recognize your browser to provide services. Cookies help websites work or work more efficiently and can help provide us with business and marketing information. They also enable a website to tailor information presented to you based on your browsing preferences such as language and geographical region.
If you do not want Trend Micro to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of our products and/or services.
You can also visit http://www.coremetrics.com/company/privacy.php#optout for additional information on how to opt out of receiving marketing cookies..
If you participate in a Trend Micro discussion forum on our website, you should be aware that the information you provide there will be made broadly available to others, and can be read, collected or used by other users of these forums, inside or outside of Trend Micro. This information can be used to send you unsolicited messages. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please be careful and responsible when you are participating in any forum or discussion group on Trend Micro websites and note that some of these forums may have additional rules and conditions. Each participant’s opinion on a forum in our website is his or her own and should not be considered as reflecting the opinion of Trend Micro. Trend Micro is not responsible for the personal information or any other information you choose to submit in these forums.
You have the right to update your personal information on your Trend Micro account or by contacting Trend Micro as noted below. If requested, and to the extent permissible by applicable law relating to the retention of records or otherwise not required for valid business purposes (such as fulfillment of transactions), you may request that your personal information be removed from Trend Micro’s systems.
Trend Micro also collects non-personal information which means data that does not relate to a single, identifiable customer or end user. Trend Micro may collect, use, transfer and disclose non-personal information for any purpose. Trend Micro may collect certain information to better understand customer behavior and improved our products, services and advertising. We may also collect information regarding customer activities on Trend Micro’s website and from our products and services. This information is aggregated and used to help Trend Micro provide more useful information to our customers, to understand and analyze trends, understand which parts or pages of our website, administer the site, to learn about user behavior on the site and understand which products and services are of most interest to our customers, to gather demographic information about our customer base as a whole and to improve our customers’ experience. Trend Micro collects this information through cookies or web beacons.
Trend Micro does not knowingly collect personal information from children under the age of 13. If we learn that we have collected the personal information of a child under the age of 13, Trend Micro will promptly delete such information.
With respect to data transfers from the EEA to the United States or to other countries outside the EEA, Trend Micro has taken steps to ensure adequate protection for such data transfers in accordance with European data protection legislation. Trend Micro has entered into appropriate data transfer agreements based on the standard contractual clauses approved by the European Commission to provide adequate protection for data transfers between Trend Micro entities and between Trend Micro entities and third parties located outside the EEA, as necessary.